Consumer Digital Empowerment Index

The Index is a new tool that offers insights on how digital services empower consumers in their daily lives. The research was conducted in 2022 across 10 European markets, with a focus on Belgium, Italy, Spain and Portugal.

What does it do?

  • 01

    Measures the impact of digitalization on consumer experience

  • 02

    Benchmarks member states against peers and highlights best practices

  • 03

    Provides recommendations to help improve consumer experience

  • 04

    Tracks performance over time of EU countries in a standardized way

Who is it for?

The Consumer Digital Empowerment Index is aimed at consumer organizations, civil society, academics. An open tool that everyone can benefit from, extract data and analyse

Consumer groups

Civil society


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Want to find out more about the Consumer Empowerment Project and our mission and goals?